Cancellation & Refund Policy
Last updated: June 30, 2026
Billing cycle
The KinetiqBilling Pro plan is billed monthly at $19/month, charged at the start of each billing period. There is currently no annual billing option. Subscription payments are processed through Stripe Checkout.
Cancelling your subscription
You may cancel your Pro subscription at any time from Settings → Advanced → Manage subscription, which opens the Stripe Billing Portal. Cancellation takes effect at the end of your current billing period — your Pro access remains active until then. No partial-month refund is issued for the remainder of the period after you cancel.
After cancellation
Once your billing period ends, your organization is automatically moved back to the Free plan. Your existing data — customers, quotes, invoices, and payment history — is preserved, but Free plan usage limits and feature restrictions apply going forward. If you exceed Free plan limits after downgrade, access to certain data or features may be restricted until you re-subscribe or bring usage within Free plan limits.
Refunds
KinetiqBilling Pro subscription fees are generally non-refundable once billed, except where required by applicable law or approved at the discretion of KinetiqFlow LLC. If you believe you were charged in error or have an extenuating circumstance, contact us at support@kinetiqflow.ai and we will review your request. We do not guarantee refunds outside of cases required by law.
Payment processing fees
Stripe and other payment processors may charge transaction fees that are not recoverable by KinetiqFlow LLC. If a refund is approved, the refunded amount may be net of any non-refundable payment processor fees incurred on the original transaction.
Customer invoice payments
KinetiqBilling provides tools for you to invoice your own customers and to record payments they make to you — including online payments collected via Stripe Connect and offline/manual methods such as ACH, wire transfer, check, Zelle, Venmo, cash, and other payment methods. Refunds or disputes for payments between you and your customers are the responsibility of your business. KinetiqFlow LLC is not the merchant of record for transactions between you and your customers unless explicitly agreed otherwise, and is not responsible for those refunds or disputes.
Contact
For billing questions, refund requests, or help cancelling your subscription, email support@kinetiqflow.ai or visit our Contact page.